Nice Solutions LLC. Privacy Statement
Your privacy is important to us. This privacy statement explains what personal data we collect from you and how we use it. We encourage you to read the summaries below and to click on “Learn More” if you’d like more information on a particular topic.
The service-specific details sections provide additional information relevant to particular Nice Solutions LLC Services. This statement applies to the Nice Solutions LLC Services listed below, as well as other Nice Solutions LLC Services that display this statement. References to Nice Solutions LLC Services in this statement include Nice Solutions LLC websites, apps, software and devices.
Personal Data We Collect
Nice Solutions LLC collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a Nice Solutions LLC account or contact us for support. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location.
The data we collect depends on the services and features you use, and includes the following.
Name and contact data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
Demographic data. We collect data about you such as your age, gender, country and preferred language.
Interests and favorites. We collect data about your interests and favorites, such as the teams you follow in a sports app, the stocks you track in a finance app, or the favorite cities you add to a weather app. In addition to those you explicitly provide, your interests and favorites may also be inferred or derived from other data we collect.
Payment data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.
Usage data. We collect data about how you and your device interact with our services. This includes data, such as the features you use, the items you purchase, the web pages you visit, and the search terms you enter. This also includes data about your device and the network you use to connect to our services, including IP address, device identifiers (such as the IMEI number for phones), regional and language settings. It includes information about the operating systems and other software installed on your device, including product keys. And it includes data about the performance of the services and any problems you experience with them.
Contacts and relationships. We collect data about your contacts and relationships if you use a Nice Solutions LLC service to manage contacts, or to communicate or interact with other people or organizations.
Location data. We collect data about your location, which can be either precise or imprecise. Precise location data can be Global Position System (GPS) data, as well as data identifying nearby cell towers and Wi-Fi hotspots, we collect when you enable location-based services or features. Imprecise location data includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level.
Content. We collect content of your files and communications when necessary to provide you with the services you use. Examples of this data include: the content of your documents, photos, music or video you upload to a Nice Solutions LLC Servers, as well as the content of your communications sent or received using Nice Solutions LLC Services TaktSigma:
- Subject line and body of an email,
- Text or other content of an instant message,
- Audio and video recording of a video message, and
- Audio recording and transcript of a voice message you receive or a text message you dictate.
We also collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded. If you enter our retail stores, your image may be captured by our security cameras.
You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a service, you may not be able to use some features or services.
Service-specific sections below describe data collection practices applicable to use of those services.
How We Use Personal Data
Nice Solutions LLC uses the data we collect for three basic purposes, described in more detail below: (1) to operate our business and provide (including improving and personalizing) the services we offer, (2) to send communications, including promotional communications, and (3) to display advertising.
In carrying out these purposes, we combine data we collect through the various Nice Solutions LLC Services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.
Providing and improving our services. We use data to provide and improve the services we offer and perform essential business operations. This includes operating the services, maintaining and improving the performance of the services, including developing new features, research, and providing customer support. Examples of such uses include the following.
Providing the Services. We use data to carry out your transactions with us and to provide our services to you. Often, those services include personalized features and recommendations that enhance your productivity and enjoyment, and tailor your service experiences based on your activities, interests and location.
- Customer support. We use data to diagnose service problems, repair customers’ devices, and provide other customer care and support services.
- Product activation. We use data – including device and application type, location, and unique device, application, network and subscription identifiers – in order to activate software and devices that require activation.
- Service Improvement. We use data to continually improve our services, including adding new features or capabilities, such as using search queries and clicks in Bing to improve the relevancy of the search results, or using audio recordings from voice input features to improve speech recognition accuracy.
- Security, Safety and Dispute Resolution. We use data to protect the security and safety of our services and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements. Our security features and services can disrupt the operation of malicious software and notify users if malicious software is found on their devices. Our communications and file syncing services systematically scan content in an automated manner to identify suspected spam, viruses, abusive actions, or URLs that have been flagged as fraud, phishing or malware links. We may block delivery of a communication or remove content if it violates our terms.
- Business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. We may transfer your personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event. Additionally, we may share non-personal, non-individual statistical information with Our marketing partners, advertisers or other third parties for research purposes.
Communications. We use data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when security updates are available, remind you about items left in your online shopping cart, update you or inquire about a service or repair request, invite you to participate in a survey, or tell you that you need to take action to keep your account active. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from Nice Solutions LLC by email, SMS, physical mail, and telephone.
TaktSigma account
With a TaktSigma account, you can sign into TaktSigma Services, as well as those of select Nice Solutions LLC partners. When you create your own TaktSigma account, we refer to that account as a personal TaktSigma account. When your account is created and provided to you by your organization, we refer to that account as a work account.
Creating and using your personal TaktSigma account. When you create a personal TaktSigma account, you will be asked for certain personal data and we will assign a unique ID number to identify your account and associated information. While some services, such as those involving payment, require a real name. Some data you provide, such as your display name, email address and phone number, can be used to help others find and connect with you within Nice Solutions LLC Services.
Signing in. When you sign into your TaktSigma account, we create a record of your sign-in, which includes the date and time, information about the service you signed into, your sign-in name, the unique number assigned to your account, a unique identifier assigned to your device, your IP address, and your operating system and browser version.
Signing into TaktSigma. Signing into your account enables improved personalization, provides seamless and consistent experiences across services and devices, and allows you to access and use cloud data storage and other enhanced features and settings. When you sign into your account, you will stay signed in until you sign out. If you add your TaktSigma account to a Windows device (version 8 or higher), Windows will automatically sign you into services that use TaktSigma account that you access on that device. When you are signed in, some services will display your name or username and your profile photo (if you have added one to your profile) as part of your use of Nice Solutions LLC Services, including in your communications, social interactions and public posts.
Security of Personal Data
Nice Solutions LLC is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data (such as a credit card number or password) over the Internet, we protect it through the use of encryption
Where We Store and Process Personal Data
Personal data collected by Nice Solutions LLC may be stored and processed in your region, in the United States or in any other country where Nice Solutions LLC or its affiliates, subsidiaries or service providers maintain facilities. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.
When we transfer personal data from the European Economic Area to other countries, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data. Nice Solutions LLC also adheres to the principles of the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Economic Area and Switzerland. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor.
Preview Releases
Nice Solutions LLC offers preview, insider, beta or other pre-release features and services (“previews”) to enable you to evaluate them while providing feedback, including performance and usage data, to Nice Solutions LLC. As a result, previews can automatically collect additional data, provide fewer controls, and otherwise employ different privacy and security measures than those typically present in our services. If you participate in previews, we may contact you about your feedback or your interest in continuing to use the service after general release.
Changes to This Privacy Statement
We will update this privacy statement when necessary to reflect customer feedback and changes in our services. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement or in how Nice Solutions LLC will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how Nice Solutions LLC is protecting your information.